Get in Touch With Us

Got a question about one of the offshore sportsbooks we cover, spotted something that needs updating, or just want to tell us what we got right or wrong? This page explains the ways to reach the Offshore Sports Betting team and what you can expect once you do.

The Best Way to Reach Us

Email is the most reliable route to our editorial team. We read every message that comes in and aim to reply within two working days. Send your message to [email protected].

A quick heads-up on the subject line helps us route your message faster — for example, "Bonus terms question," "Correction," or "Payout complaint." The more specific you are, the quicker we can point you to someone useful.

What We Can and Can't Help With

We're an independent research and comparison site, not a sportsbook, a bank, or a regulator. That shapes what we're able to do when you write in.

• Site questions and clarifications — Unsure what a rollover requirement means, how our ratings work, or why a particular book ranks where it does? Ask, and we'll explain our reasoning.
• Corrections — Bonus terms, licensing details, and payout policies at offshore books change without much notice. If something on neocycle.org looks out of date, tell us and we'll check it against the latest information from the operator.
• Feedback on our coverage — If you think we've missed something readers need to know, or a page could be clearer, we want to hear it.
• Account, deposit, or withdrawal issues with a sportsbook — We don't hold player funds, process payments, or have access to any operator's accounts, so we can't resolve individual disputes. Those need to go directly to the sportsbook's own support team. We can, however, note patterns of reader complaints when we reassess a listing.
• Responsible gambling concerns — If you or someone close to you is struggling with gambling, please say so in your message. We'll point you toward appropriate resources, and you can also reach the National Council on Problem Gambling helpline anytime at 1-800-GAMBLER.

What Happens After You Write In

A real person reads every message — we don't rely on canned auto-replies to stand in for a genuine response. Our usual turnaround is two working days, though it can run longer during busier periods. If your query needs input from more than one team member, we'll let you know it's taking a bit longer rather than leaving you waiting.

A Note on What This Site Is — and Isn't

neocycle.org reviews and ranks offshore sportsbooks: operators licensed outside the United States, typically out of jurisdictions like Curaçao, Panama, or Costa Rica. These books accept US players in states without their own regulated online betting market, but they sit in a legal grey area for US bettors — they are not licensed or regulated by any US state, and none of the fund-segregation, dispute-resolution, or guaranteed-payout protections that come with regulated US sportsbooks apply to them. Before you contact a sportsbook directly about a deposit, bonus, or withdrawal, it's worth checking your own state's current laws on offshore betting, since rules vary and can change.

If your message concerns a specific site listed on our Best Non GamStop Casinos 2026 page or an offshore sportsbook we review here, it still needs to go to that operator directly for account-level issues — we're happy to help you understand what to ask or what red flags to look for, but we can't act on your behalf with any operator.

Before You Reach Out

A few quick checks can save you a round-trip:

1. If your question is about a bonus, have the offer name and date you signed up on hand — rollover and minimum-odds requirements often differ by promotion.
2. If it's about a correction, include a link or clear description of the page and section in question.
3. If it's about a payout delay, check the sportsbook's own stated processing window and KYC/verification requirements first — many delays trace back to unverified documents rather than site-wide issues.

This site is intended for adults aged 21 and over. Betting always carries the risk of losing money, and with offshore books that risk extends to the possibility of delayed or refused payment, since no US regulator stands behind them. If gambling stops being fun or starts affecting your finances, relationships, or well-being, contact the National Council on Problem Gambling at 1-800-GAMBLER for confidential support.

Thanks for taking the time to read through this — we look forward to hearing from you, whatever the reason.